F A Q

1. What type of skincare products do you sell?

We offer a carefully selected range of skincare products designed to support healthy, hydrated, smooth, and radiant-looking skin. Our collection includes face care, body care, acne & blemish care, and glow & brightening products.

2. Are your products suitable for all skin types?

Skin can vary from person to person, so we recommend checking each product description and ingredient list to find what works best for your skin type. If you have sensitive skin, we recommend performing a patch test before using a new product.

3. How do I know which product is right for my skin?

Start by identifying your main skincare concern and skin type. Each product page provides information about its key ingredients, benefits, recommended use, and suitable skin types. If you're still unsure, feel free to contact us and we'll be happy to help.

4. How should I introduce a new skincare product?

Introduce new products gradually and follow the recommended usage instructions. We recommend patch testing first, especially if you have sensitive or reactive skin.

5. How long does it take to see results?

Results vary depending on the product, your skin, and how consistently you use it. Some products may provide noticeable hydration or softness quickly, while products targeting specific skin concerns may require consistent use over several weeks.

6. Can I use multiple skincare products together?

Yes, many skincare products can be used as part of the same routine. However, some active ingredients may not be suitable for use together. Always follow the product instructions and avoid combining strong actives unless you know they are compatible.

7. How often should I use your products?

Usage depends on the specific product. Please follow the instructions provided on the product packaging or product page. If you're introducing an exfoliating or active product, start slowly and increase frequency only as recommended.

8. Do you test your products on animals?

Our commitment to responsible beauty is important to us. Please refer to the individual product information or contact our customer support team for the most accurate information about a specific product's cruelty-free status.

9. Where do you deliver?

We deliver to the locations available at checkout. Shipping availability and delivery times may vary depending on your location.

10. How long does shipping take?

Orders are processed within the timeframe stated on our shipping policy. Once your order has been shipped, delivery time depends on your location and the shipping method selected at checkout.

11. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking information when tracking is available.

12. Can I change or cancel my order after placing it?

We process orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

13. What is your return policy?

If you're not satisfied with your purchase, please review our Return & Refund Policy for information about eligibility, time limits, and the return process.

14. What if my order arrives damaged or I receive the wrong product?

We're sorry if something went wrong with your order. Please contact our customer support team as soon as possible and provide your order number along with photos of the damaged or incorrect item so we can help resolve the issue.

15. Are your products safe to use during pregnancy?

Because pregnancy-related skincare needs can vary, we recommend consulting your healthcare professional before using products containing active or potentially irritating ingredients during pregnancy or breastfeeding.

16. How should I store my skincare products?

Keep products tightly closed and store them according to the instructions on their packaging. Unless otherwise stated, keep skincare products away from excessive heat, direct sunlight, and moisture.

17. Do you offer refunds?

Refund eligibility depends on the product and circumstances of the purchase. Please see our Return & Refund Policy for full details.

18. How can I contact customer support?

You can contact us through the contact information provided on our website. We're happy to assist with product questions, orders, shipping, and other concerns.