Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with us! We’re committed to getting your skincare products to you safely, securely, and as quickly as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.

2. Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Local/National Orders: Approximately 2–7 business days

• International Orders: Approximately 7–21 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to circumstances outside our control, including courier delays, public holidays, weather conditions, customs processing, or incorrect delivery information.

3. Shipping Fees

Shipping costs are calculated based on your delivery location, order size, and the shipping method selected at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

From time to time, we may offer free shipping promotions or other delivery offers. Any such promotions will be subject to their stated terms and conditions.

4. Order Tracking

When tracking is available, you will receive your tracking details once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after your order has shipped.

5. Incorrect or Incomplete Address

Please make sure your shipping address and contact information are accurate before completing your order.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or shipped.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

If your tracking information shows that an order has been delivered but you have not received it, please first check with household members, neighbors, or your building's reception/security desk, if applicable.

We may also ask you to contact the shipping carrier while we assist with the investigation.

7. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, leaking, or with missing products, please contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photographs of the package and affected products

We will review the issue and work with you to determine the appropriate resolution.

8. International Orders

International customers may be responsible for customs duties, import taxes, or other fees imposed by their destination country.

These charges are outside our control and, where applicable, are the responsibility of the customer.

Delivery times for international orders may also be affected by customs processing.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about your order or our shipping policy, please contact our customer support team through the Contact Us page on our website.

We’re always happy to help!

Thank you for choosing us for your skincare needs.